The agreement that keeps ChurchSecurityPlanner running smoothly.

1. Acceptance of Terms

These Terms of Service (“Terms”) govern access to and use of the ChurchSecurityPlanner platform, mobile applications, and related services (the “Service”). By signing up, accessing, or using the platform you agree to the Terms on behalf of the church or organization you represent. “Customer” means the church or organization that creates the account and on whose behalf the Service is used.

If you do not agree to these Terms, do not use the Service. A change to these Terms applies only going forward: it does not apply to any dispute of which either party had notice before the change took effect, and it does not change the price of a billing period already paid. We may change these Terms by posting an updated version at churchsecurityplanner.com/terms with a new “Last updated” date. For a material change, we will announce it in the app and ask users to accept the updated Terms there before it takes effect.

2. Accounts and Administrators

Each user must provide accurate contact information and keep it up to date. Churches are responsible for managing the roles and permissions of their administrators, coordinators, and volunteers.

Credentials are personal. Sharing logins, bypassing role restrictions, or allowing unauthorized users into the platform violates these Terms.

Authorized Users. Customer may invite staff and volunteers to use the Service (“Authorized Users”). Each Authorized User who accepts these Terms agrees to them in their own right, as to their own use of the Service, and not only on Customer’s behalf. Sections 4, 4D, 8, 9, and 11 apply to any claim an Authorized User brings against us in their own right. Customer is responsible for its Authorized Users’ compliance with these Terms.

Eligibility. You must be at least 16 years old to have an account. A church that invites a volunteer under 18 is responsible for having the permission of that volunteer’s parent or guardian and for supervising the volunteer’s use of the Service.

3. Plans, Trials, and Billing

All paid subscription plans are billed in U.S. dollars on a monthly or annual basis. Pricing may change with at least 30 days’ notice. Prices do not include sales tax. Where we must collect sales tax, it is calculated from your billing address and shown at checkout and on every invoice. If your church is exempt, email your exemption certificate or letter to info@churchsecurityplanner.com and we will mark your account exempt; the exemption applies to purchases paid from the church’s own funds.

Paid plan trials run for fourteen (14) days unless stated otherwise in writing, and a payment method is not required to start a trial. When a trial ends, the account converts to the paid plan if a payment method is on file and the customer has not cancelled; if no payment method is on file, access is paused until billing is set up.

Invoices are handled by Stripe. Failed payments may result in suspension until the balance is resolved. Your church’s Super Admin can cancel at any time in Settings > Billing. Cancelling a paid subscription stops future renewals, and access continues until the end of the period already paid for. Cancelling during a free trial ends access immediately, and nothing is charged.

Promotional discounts apply only for the period, plan and billing cycle stated in the offer. Promotion codes can be used on monthly plans only and cannot be combined with the annual-billing discount. When a discount ends, the subscription continues at the then-current price.

Refunds, cancellations and what happens to your data after a subscription ends are governed by our Refund & Cancellation Policy at churchsecurityplanner.com/refund, which forms part of these Terms.

4. Acceptable Use

You may only use ChurchSecurityPlanner to support legitimate security and operational coordination. ChurchSecurityPlanner is not a HIPAA-compliant medical record system; do not upload protected health information. See Section 4D: the Service is not an emergency service.

You may not attempt to gain unauthorized access, probe or scan systems outside your church, upload malicious or unlawful content, or use the platform to create competing datasets.

We may suspend or terminate accounts that violate these obligations.

4A. Customer Content

The Service lets Customer’s authorized users create, upload, and transmit text, images, files, and records (“Customer Content”), including schedules, messages, announcements, incident reports, watchlist entries, and attachments. ChurchSecurityPlanner does not create, author, review, verify, or endorse Customer Content. Any statement, characterization, assessment, or instruction in Customer Content is the statement of the user who entered it and of Customer, not of ChurchSecurityPlanner. Customer is solely responsible for the accuracy, legality, and appropriateness of Customer Content and for every decision and action its personnel take based on it. We have no obligation to monitor Customer Content, but we may remove or restrict access to Customer Content that we reasonably believe violates these Terms or applicable law.

4B. Records About Individuals

Some features let Customer create records about people who are not users of the Service, including watchlist entries, severity designations, notes, photographs, and incident reports (“Individual Records”). Customer alone decides whether to create each Individual Record, what it contains, what severity is assigned, which of its personnel can use the Service and view it, how long it is kept, and what its personnel do in response. ChurchSecurityPlanner makes no determination about any individual.

Customer represents and agrees that it will: (a) create Individual Records only for legitimate safety and operational purposes at its own premises and events; (b) base each entry on specific observed facts and not on race, color, religion, national origin, sex, disability, age, or any other characteristic protected by law; (c) not enter content it knows or reasonably should know is false or misleading; (d) not create watchlist entries about any person under 18 years of age, and include information identifying a person under 18 in an incident report only where needed to document the incident; (e) limit access to personnel with a legitimate need to know; (f) review Individual Records periodically and correct or remove any that are no longer accurate or necessary; (g) give any notice and obtain any consent that applicable law requires before recording information about a person; and (h) comply with all laws that apply to collecting and using information about individuals, including any restrictions on the use of arrest or criminal-history records.

Customer will not use Individual Records or the Service (i) to make or inform decisions about anyone’s employment, volunteer eligibility, credit, insurance, or housing, or for any other purpose for which a “consumer report” is used under the Fair Credit Reporting Act; (ii) to give information about individuals to anyone outside Customer’s organization, except to law enforcement or as required by law; or (iii) to harass, stalk, retaliate against, or unlawfully discriminate against any person. ChurchSecurityPlanner does not investigate, verify, or corroborate Individual Records. Severity levels are labels whose meaning Customer defines.

4C. Concerns From Individuals

If a person believes that Customer Content about them is inaccurate or improperly kept, they may write to info@churchsecurityplanner.com. Because Customer controls its Customer Content, we will forward the request to Customer, who is responsible for responding. We do not investigate or decide such requests, and we do not alter Customer Content in response to them unless the law or these Terms require it.

4D. Not an Emergency Service; Notifications Are Not Guaranteed

THE SERVICE IS AN ADMINISTRATIVE AND COORDINATION TOOL. IT IS NOT AN EMERGENCY NOTIFICATION, ALARM, DISPATCH, OR LIFE-SAFETY SYSTEM. IT DOES NOT CONTACT 911, LAW ENFORCEMENT, OR MEDICAL RESPONDERS, AND IT MUST NEVER BE USED AS A SUBSTITUTE FOR CALLING 911 OR LOCAL EMERGENCY SERVICES.

Messages, alerts, and notifications (including watchlist alerts, push notifications, emails, and text messages) travel over the public internet and third-party carrier, email, and push-notification networks. Their delivery is not guaranteed: they may be delayed, filtered, or never arrive because of device settings, connectivity, carrier or operating-system behavior, or outages. Customer must not build any emergency procedure that depends on a notification being delivered through the Service, and is responsible for keeping independent emergency procedures and for instructing all personnel to contact emergency services directly.

4E. Text Messages (SMS)

Where a church chooses to use it, ChurchSecurityPlanner sends account text messages (an invitation to join your church’s team, with sign-in instructions) to the mobile numbers your administrators enter. By entering a mobile number and ticking the consent attestation, your church represents that the person agreed, before the number was entered, to receive these text messages from ChurchSecurityPlanner. Your church will keep a record of that agreement and will remove the number of anyone who withdraws it.

Message frequency varies with the recipient’s own schedule and their church’s activity. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help, or email info@churchsecurityplanner.com. Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of using the Service. Twilio, our messaging provider, delivers the messages on our behalf. Section 9 of our Privacy Policy explains how mobile numbers are handled.

5. Customer Data, Roles, and Data Processing

5.1 Ownership. As between the parties, Customer owns all Customer Content and all personal information that Customer and its users enter into the Service (“Customer Data”).

5.2 Roles. Customer is responsible for decisions about what Customer Data is collected, about whom, and why. ChurchSecurityPlanner processes Customer Data on Customer’s behalf and on Customer’s instructions, which are these Terms and Customer’s use and settings of the Service. We do not sell Customer Data and do not use it for our own purposes, except to (a) operate, secure, support, and improve the Service, including by using aggregated or de-identified statistics that do not identify Customer, its users, or any individual; (b) bill Customer; and (c) comply with law.

5.3 Customer’s responsibilities. Customer is responsible for having a lawful basis for, and for giving any notices and obtaining any consents required for, collecting and using Customer Data, including information about members, volunteers, visitors, persons of concern, and other people who are not users of the Service. Customer is responsible for answering requests from those people. We will forward any such request we receive to Customer and give Customer reasonable help to answer it.

5.4 Our commitments. We will (a) keep Customer Data confidential and limit access to personnel who need it to provide the Service; (b) maintain reasonable administrative, technical, and physical safeguards designed to protect Customer Data; (c) notify Customer’s account owner without undue delay after we learn of a security breach that leads to unauthorized access to Customer Data, and give Customer the information it reasonably needs to meet its own legal duties; and (d) when the subscription ends, make Customer Data available for export and then delete it as described in Section 7.

5.5 License to us. Customer grants us a limited, non-exclusive license to host, copy, transmit, and display Customer Data only as needed to provide the Service and the features Customer activates.

5.6 Export and deletion. You may request an export or deletion of your data at any time by emailing info@churchsecurityplanner.com, subject to any retention we are legally required to keep, as described in Section 5 of our Privacy Policy.

6. Availability and Support

We work to keep the Service available at all times, apart from scheduled maintenance and events outside our reasonable control, but we do not guarantee any level of availability.

Email support is available every day from 8:00 AM to 5:00 PM Eastern Time at info@churchsecurityplanner.com.

Beta or pre-release features are provided “as is” without uptime or support commitments and may be changed or retired at any time.

7. Suspension and Termination

We may suspend access immediately if we detect security incidents, abusive behavior, or unpaid invoices. Your church’s Super Admin can cancel at any time in Settings > Billing, as described in Section 3.

When a subscription ends, we keep your church’s data for 90 days so you can reactivate or request an export, then permanently delete it unless the law requires us to keep it longer. We email a deletion notice to your billing contact about 15 days before deletion; if we cannot reach your billing contact, deletion still happens at day 90. Churches that had already cancelled, or were suspended, when we published this update are not deleted until at least 30 days after we send them that notice. A paused account (a free trial that ended without a payment method) is kept until the church resumes its subscription or asks us to delete it.

8. Warranties, Disclaimers, and Limitation of Liability

8.1 Our warranty. We will provide the Service with commercially reasonable care and skill. If the Service does not conform to this warranty, Customer’s exclusive remedy, and our only obligation, is for us to use reasonable efforts to correct the problem.

8.2 DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTY IN SECTION 8.1, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY MESSAGE, ALERT, OR NOTIFICATION WILL BE DELIVERED, OR THAT USE OF THE SERVICE WILL PREVENT ANY INCIDENT, INJURY, OR LOSS.

8.3 EXCLUSION OF DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DONATIONS, OR DATA, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED THAT THEY WERE POSSIBLE.

8.4 LIABILITY CAP. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES CUSTOMER PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

8.5 Scope. Sections 8.3 and 8.4 apply to all claims and theories of liability, whether in contract, tort (including negligence), strict liability, or otherwise, and even if a limited remedy fails of its essential purpose. They do not apply to (a) Customer’s obligations under Section 10 (Indemnification); (b) Customer’s obligation to pay fees; (c) a party’s gross negligence, willful misconduct, or fraud; or (d) any liability that cannot be limited under applicable law. The parties agree that these limits are an essential basis of the bargain and are reflected in the fees.

9. Governing Law and Disputes

9.1 Governing law. These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules, and, as to arbitration, by the Federal Arbitration Act, 9 U.S.C. §§ 1–16.

9.2 Notice and informal resolution. Before starting an arbitration or a court action, a party must send the other a written notice describing the dispute and the relief it wants. Notices to us go to Conversion Catalyst LLC d/b/a ChurchSecurityPlanner, Attn: Legal, 4546 Chapman Hwy #3025, Knoxville, TN 37920, with a copy to info@churchsecurityplanner.com. Notices to Customer go to the account owner’s email address on file. The parties will try in good faith to resolve the dispute for 30 days after the notice is received.

9.3 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved under Section 9.2 will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect, before a single arbitrator. If the claim is brought by or against an individual user in their own right, the AAA Consumer Arbitration Rules apply instead, and we will pay the filing, administrative, and arbitrator fees that those rules assign to the business. The arbitration will take place in Knoxville, Tennessee, or by video conference if either party asks. The arbitrator decides all questions about the scope, validity, and enforceability of this Section 9, except that a court decides any question about Section 9.5. Judgment on the award may be entered in any court with jurisdiction.

9.4 Exceptions. Either party may (a) bring an individual claim in a small-claims court that has jurisdiction over it, and (b) ask a court for an injunction or other equitable relief to protect its intellectual property, its confidential information, or the security of the Service.

9.5 Individual claims only. Each party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of more than one party or preside over any representative proceeding. If this Section 9.5 is found unenforceable as to a claim, that claim, and only that claim, will be decided in court under Section 9.6 and not in arbitration.

9.6 Venue. Any matter allowed to proceed in court will be brought only in the state or federal courts located in Knox County, Tennessee, and each party consents to their jurisdiction.

9.7 Changes to this Section. A change to this Section 9 does not apply to any dispute of which either party had notice before the change took effect.

10. Indemnification

Customer will defend, indemnify, and hold harmless Conversion Catalyst LLC d/b/a ChurchSecurityPlanner and its members, managers, employees, and agents from and against any third-party claim, demand, suit, or proceeding, and all resulting losses, damages, liabilities, settlements, costs, and expenses (including reasonable attorneys’ fees), arising out of or relating to: (a) Customer Content, including Individual Records; (b) the use of the Service by Customer or its users; (c) any action or inaction of Customer’s personnel, including any response to an incident, alert, notification, or severity designation; (d) Customer’s breach of these Terms or violation of applicable law; or (e) any claim by a person who is the subject of an Individual Record, including claims for defamation, invasion of privacy, false light, infliction of emotional distress, false imprisonment, or discrimination, except to the extent the claim arises from our breach of these Terms, our violation of applicable law, or our gross negligence or willful misconduct.

We will notify Customer promptly of any such claim (a delay relieves Customer of its obligations only to the extent it is prejudiced), let Customer control the defense, and cooperate at Customer’s expense. Customer may not settle any claim in a way that imposes an obligation or an admission on us without our prior written consent.

11. General

11.1 Survival. Sections 4A–4E, 5, 8, 9, 10, and 11, and any obligation to pay fees already owed, survive termination or expiration of these Terms.

11.2 Assignment. Customer may not assign these Terms without our prior written consent, which we will not unreasonably withhold. We may assign these Terms, with notice to Customer, to an affiliate or to a successor in a merger, acquisition, or sale of all or substantially all of the business or assets of ChurchSecurityPlanner.

11.3 Force majeure. Neither party is liable for any delay or failure to perform (other than a payment obligation) caused by events beyond its reasonable control, including failures of the internet, hosting, carrier, email, or push-notification services.

11.4 Notices. We give notices to Customer by email to the account owner’s address on file or in the app. Customer gives legal notices to us at the address in Section 12 and by email to info@churchsecurityplanner.com with “Attn: Legal” in the subject line. An email notice is effective when sent; a mailed notice is effective on delivery.

11.5 Entire agreement. These Terms, with the documents they incorporate, are the entire agreement between the parties about the Service and replace any prior understandings. If a document conflicts with these Terms, these Terms govern.

11.6 Severability; no waiver. If any provision is held unenforceable, it will be enforced to the maximum extent allowed and the rest of these Terms stay in effect. Failing to enforce a provision is not a waiver of it.

11.7 Relationship; no third-party beneficiaries. The parties are independent contractors. These Terms give no rights to anyone other than the parties.

11.8 Google Maps. The sign-up page uses Google Maps features to suggest church names and addresses. Your use of those features is subject to the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy).

12. Contact

Questions about these Terms can be directed to:

Conversion Catalyst LLC d/b/a ChurchSecurityPlanner
Attn: Legal
4546 Chapman Hwy #3025 Knoxville, TN 37920
Email: info@churchsecurityplanner.com

For legal notices, please include “Attn: Legal” in the subject line when emailing info@churchsecurityplanner.com.