Clear billing terms for your peace of mind.

1. Subscription Billing

ChurchSecurityPlanner is offered as a recurring, subscription-based service.

By subscribing, you agree that:

• Billing occurs on a recurring basis (monthly or annually, depending on your selection).
• Charges are automatically processed using the payment method on file.
• You are responsible for maintaining an active and valid payment method.

2. Cancellation Policy

Your church’s Super Admin can cancel at any time in Settings > Billing. Cancelling during a free trial ends access immediately, and nothing is charged.

When a paid subscription is cancelled:

• Your subscription remains active until the end of the current billing cycle.
• You will not be billed again unless you reactivate your subscription.
• Access to ChurchSecurityPlanner features will end automatically at the conclusion of the billing period.
• No prorated refunds are provided for partial months or unused time.

3. Refund Policy

Because ChurchSecurityPlanner provides immediate access to digital tools, services, and protected resources, all subscription fees are non-refundable, including:

• Monthly or annual subscription fees
• Renewal charges
• Partial-period use
• Charges made after failing to cancel before renewal

Refunds may only be granted if required by applicable law. Exceptions to this policy, such as accidental annual renewals, may be granted at the sole discretion of Conversion Catalyst LLC.

4. Failed Payments

If a payment fails:

• ChurchSecurityPlanner may attempt to charge the payment method multiple times.
• ChurchSecurityPlanner may suspend access to your account until the balance is resolved.
• If a subscription ends because of cancellation or non-payment, your church’s data is kept for 90 days after the subscription ends. We email a deletion notice to the billing contact about 15 days before deletion; if we cannot reach your billing contact, deletion still happens at day 90. After day 90 the data is permanently and irreversibly deleted. Churches that had already cancelled, or were suspended, when we published this update are not deleted until at least 30 days after we send them that notice. If a free trial ends without a payment method, the account is paused instead, and its data is kept until the church resumes its subscription or asks us to delete it.

5. Changes to Pricing or Plans

We may change subscription prices or plan features. We will email the account owner at least 30 days before a price change takes effect. A new price applies from the first billing period that starts after the change takes effect. Your church can cancel before then to avoid the new price.

6. Contact Us

If you have questions regarding billing or cancellations, contact us at:

Email: info@churchsecurityplanner.com

Conversion Catalyst LLC d/b/a ChurchSecurityPlanner
Attn: Billing
4546 Chapman Hwy #3025 Knoxville, TN 37920